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OneLogin Protect for iOS is a mobile authenticator app that provides a former-password (OTP) as a second hallmark gene. It is designed for iOS eleven.0 and above.

For a quick overview on installation, check out this video:

How information technology works

OneLogin Protect paired with OneLogin delivers a one-time password through push notifications, which makes the authentication process simple and easy.

1. Log in to your OneLogin account.

2. The login screen notifies you that it'south waiting for a one-time password.

   

3. OneLogin sends a notification to your device. Tap the notification, select Have and OneLogin automatically sends the OTP and logs you in.

   

Gear up up OneLogin Protect from the login prompt

If your organization requires you to utilise two-factor authentication (2FA) and has enabled OneLogin Protect as an authentication method, you are prompted to fix up OneLogin Protect the first fourth dimension you lot log in to OneLogin.

1. On your mobile device, launch the App Shop, search for OneLogin Protect, install and launch it.

2. On a separate device, log in to OneLogin.

3. A prompt appears. Select OneLogin Protect.

4. A QR code appears. Scan the code from your mobile device for setup, go along it open in your browser while you install OneLogin Protect.

   

   If you can't scan the code, click Can't browse the code? and you're provided with a numeric lawmaking to enter instead.

5. If your ambassador requires you to secure your iPhone or iPad when you use OneLogin Protect, and you didn't enable the Passcode feature (or Passcode + TouchID), you're prompted to gear up a passcode. After you enable Passcode, return to OneLogin Protect to continue setup.

6. To add together an account from the OneLogin Protect app welcome screen, click the + in the upper right corner.

   

7. If you're prompted to permit OneLogin Protect to utilise your camera, click OK.

8. From the Scan Activation Barcode screen, apply your iOS device photographic camera to browse the QR code. The box turns greenish once information technology'south successfully paired (registered) to your OneLogin account.

   

   If the code doesn't scan for you, click Enter the code instead in the app, and in your browser click on Can't scan the code? to receive a registration code.

9. The OneLogin Protect home screen appears with the account yous configured. To re-create the OTP to your clipboard, tap the row. Use a long press to view the credential ID and other information used during pairing.

   

   If you are prompted to Enable Push Notifications, click Enable.

10. OneLogin Protect appears in your Portal Contour page under the 2-Factor Authentication section.

    

Set up OneLogin Protect from a smartphone

1. Log into your OneLogin business relationship. A prompt indicates that 2-cistron authentication is required. Click Continue.
2. Select OneLogin Protect from the list of available factors.

   

3. Follow the instructions to download OneLogin Protect. One time the app is installed, get back to the browser and click Actuate. Your account appears in OneLogin Protect.

Ready OneLogin Protect from your portal's profile page

1. In your Portal, open the user profile card. Click Contour.

   

2. Click the plus sign + next to 2-Factor Authentication, which launches a dialog. Select OneLogin Protect and your device type.

   

3. Follow steps 4-9 from the previous section, Ready Up OneLogin Protect from the Login Prompt to scan the code and register your device.

FaceID/TouchID Authentication

Your administrator may require your organisation'south users to enable biometric authentication to access OneLogin Protect. If your device prompts you to enable biometric authentication, tap "Sign in with FaceID" (or TouchID on iPhone 8 and below) and follow the on-screen prompts to enable OneLogin Protect to authenticate your identity with iOS biometrics.

Backup and restore your accounts

Protect can back upwardly and restore accounts beyond whatever device or operating arrangement.

To support your Protect accounts:

1. Launch Protect on your smartphone and swipe right to view the menu.
2. Tap Fill-in.

3. On the side by side screen, tap Backup Now.
   

You're sent a confirmation that your account data was successfully backed upwards.

Annotation: the loss of your QR code or master password volition render your backup data inaccessible. If this occurs, the stop user will demand to use a different email and master countersign to create a new fill-in copy.

We strongly encourage all users to update to the newest version of OneLogin Protect. If you're using an older version, beneath are the steps to restore your Protect accounts:

1. Log in to Protect and swipe right to view the menu.
2. Tap Restore.
3. In the viewer that appears, scan the QR code from your saved Recovery Kit, or enter the digits from the security key instead.
4. Enter the electronic mail and master countersign you created in the Backup steps (in a higher place). Your previously saved accounts will appear.

Of import note: on older versions of OneLogin Protect, backup and restore functionality requires an active and configured Google Drive account on the mobile device. We are currently awaiting approval on the "Sign in with Google" permission for our iOS app to resume the ability to sign into a Google Drive account, if no pre-configured account exist. If you lot don't have a pre-configured Google Drive account on your mobile device, you will non be able to sign into one until the permission approval procedure completes.

Unpair your device

To unpair your device, go to the Profile page. Under 2-Factor Hallmark, find the OneLogin Protect row and click Revoke.

Troubleshooting

I got a new or replacement device, did not backup, and tin can't log in.

Please contact your administrator then that they can manually revoke your one-time device. Once the old device is removed from your account, you tin can annals your new or replacement device.

If yous know you lot volition be getting a new device, unpair and revoke your erstwhile device from your Profile folio and then annals your new device.

I can't scan the barcode.

Make certain OneLogin Protect can access your photographic camera. From the app, open the hamburger menu and click Settings. Make sure the camera toggle is on.

I don't encounter notifications on my phone or tablet.

Make sure OneLogin Protect notifications are prepare. From the app, open up the hamburger menu and clickSettings. Plough on the Allow Notifications.

Note:Apple Watch notifications are also managed by your iPhone settings and non by the OneLogin Protect settings section. Any functionality that OneLogin Protect provides your Apple Watch is native to the Apple platform and not officially supported by OneLogin.

If your ambassador requires biometric verification to log in, the notification that arrives on your Apple tree Sentinel will need to be confirmed with a device that uses biometrics.

Push button notifications don't work.

The button notification connection may take up to a few hours to complete. In the meantime, yous tin can utilise a transmission code entry if y'all do not receive a push notification. You may also try over again with a new code (new codes are generated every 30 seconds). If information technology even so fails, contact your ambassador because there may be a network issue.

If your telephone isn't on a network connection but your laptop is, manually enter the OTP into your browser.

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Source: https://onelogin.service-now.com/kb_view_customer.do?sysparm_article=KB0010517

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